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RETURN POLICY

Returns:

Contact us within 30 days of purchase if you wish to return or exchange an item. 

ATTENTION: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on earrings.

Return Process:

  • Please send us an e-mail with your order number and the items you wish to return or exchange.
  • Please return the item in an unused condition in its original package and with the original receipt.
  • The address for returns is:
  • Rita Bendinat will process a refund to the same payment method of the purchase within 14 days from receiving the returned item. The refund will be processed for the total amount of the order (shipping cost is not refunded).
  •  Returns are under the responsibility and cost of the buyer. Rita Bendinat is not responsible for damages or lost packages in returns.  

 

Defective Items:

If you receive an item you believe is defective, please e-mail us and we will review your claim immediately. Once we have checked everything, we will proceed with the exchange of the item for a new one. In the event that the item is no longer available, we will process the refund for the entire order within three business days. We kindly ask you to include in the e-mail your order number, a description of the defect and photos showing the defect.

 

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